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AT ABOVE, if we sent wrong items or made a wrong size for you, then, we accept return and refund and follow the policies:
A. Customers must understand: Customized items ALWAYS do not accept return & refund. Others please contact with us at first. Do not accept return directly.
B. No damaged, no washed (no machine wash, no dry wash, no hand wash), no used items accept return.
C. Must ask for return in 7 days after received.
D. When we received, will be refund.
E. Return shipping cost on customer's account.
F. Please contact us at first: firstname.lastname@example.org
Return address: Please contact us to get the return address. Thanks for understand.
For customized items
Because all of our uniforms and some hats are custom made returns will not be accepted, if in the case of extreme circumstances please contact our online customer support center as quickly as possible, and make sure to have photo verification of the product in question, as well as the valid order number, and customer name. We will evaluate the case and issue a Return Authorization if the case is approved for a valid return. After 7 days upon delivery of the product or After14 days the product has shipped, whichever is shorter, it will no longer be an option to return the product.
Please note that we are not responsible for any dissatisfaction with sizes caused by the buyer leaving wrong sizes in the corresponding fields, or selecting the wrong general size.
Please note that during the returning or exchanging process, the sender will be responsible for the shipping fee. Which means the customer is responsible for the shipping fee for returning the product to us, and we will be responsible for the shipping when returning the product to the customer.
Refund amounts will be determined by the situation of the return process. Returns once the tailoring or crafting process has been started will only be available to up to 70% of the cost of the product. This includes but is not limited to damage or issues that are determined to be out of our control through the shipping process.
Other General Sales Policies:
- Dealer and Wholesale customers are welcome.
- We will only ship to your billing address if paying with a credit card. Other addresses must be verified.
- Unit and bulk order discounts are also available.
- We reserve the right to refuse service to any customer.
- We reserve the right to change prices at our discretion.
Coupons, Special offers and Promotions
From time to time we offer coupons and special offers like free shipping. To get the discount you must apply the coupon at checkout or select the free shipping option if offered. WE WILL NOT DO IT FOR YOU. Please do not ask us to refund you if you missed a sale or ordered before or after the coupons were valid. WE WILL NOT DO IT. 99% of our customers do not have a problem with this but there are always one or two that do.
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